Shipping Policy

All items offered on Ciaocustom are made-to-order. This means that when you place your order, we print that item/s just for you, one at a time for the best quality!

This is the reason for the delivery times below. Keep in mind that that is also the reason we are able to offer such amazing pricing on our products.

Shipping carrier: USPS, DHL, EMS, Local Post...

Shipping Times

We process orders between Monday and Friday. Orders will be processed within 1 – 3 business days of ordering and shipped the day after the processing day. Please note that we do not ship on weekends.

Countries We can Ship to:

We ship worldwide.

The approximate shipping time accords to each country:

  • US Delivery Time: 4 - 8 business days (not included processing time)
  • US Express Shipping: 2-3 business days (not included processing time)
  • International Delivery Time: 7 - 21 business days (not included processing time)
  • Processing time: 1-3 business days

*Please note that these are estimated delivery times only.

Please ensure all delivery information is correct. If there is incorrect or missing information, we may be required to contact you for the update on the delivery information, which can cause delays in delivering your order. Delays may also occur as a result of customs clearance.

Please fill in your address in all details, otherwise, the package we mail to you will be returned to us, or we will just ignore your request to save everyone the trouble.

ORDER TRACKING

You will receive a confirmation email with a tracking link so that you can follow your order all the way home! Please allow 5-7 days for the carrier to scan your package into their system.

If you attempt to track your package and there is no information available that just means the carrier has not processed your parcel yet. When the parcel is scanned into the system, tracking events will populate on the tracking page.

If it is over your estimated arrival date, please contact us, and we can take care of this for you.

INCORRECT ADDRESS

Make sure you provide the correct address at checkout because we are not responsible if your order gets delivered to the wrong address.

Note:

If you contact the final mile carrier after the order has left our warehouse and ask them to forward or redirect your parcel, we are not responsible if that parcel gets lost, stolen, or damaged.

Please note: If the orders contain multiple items, those ones will be shipped in separate packages. Therefore, the time frame for delivery of each item will be different . You will receive a tracking number for each package that ships separately.