What should I do if I receive an incorrect or faulty item?
We're sorry to hear that you've received an incorrect or faulty item. So we can get this sorted for you, please drop us a message via firstname.lastname@example.org with the following info:
We will soon get back with proper solution.
Note: We do not offer exchanges/returns for size unless it is our fault for sending the wrong-size/ faulty items. For other reasons like sewing or printing problems, we will take care of them all for you. Please contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
What is your refund policy?
Your satisfaction is our #1 priority.
We will process a replacement without any extra fee on your part if you have one of the problems below:
Note: In case you do not want a replacement, you can request for a refund. There is no need to return the wrong or defective item.
We do not process a refund in the following cases:
* Submit refund requests within 15 days after the guaranteed period for delivery (20 days) has expired. You can do this by sending an email via email@example.com.
If your request is approved, the refund will be credited to your account or to the original method of payment within 7 business days.