Not happy with your new purchase? Please get in touch with our customer support so we can find the best solution and help you in solving your problem.
Receive an incorrect or faulty item?
We're sorry to hear that you've received an incorrect or faulty item. So we can get this sorted for you, please drop us a message via firstname.lastname@example.org with the following info:
We will soon get back with proper solution.
Note: We do not offer exchanges/returns for size unless it is our fault for sending the wrong-size/ faulty items. For other reasons like sewing or printing problems, we will take care of them all for you. Please contact us first and we will guide you through the steps.
Your satisfaction is our #1 priority.
We will process a replacement without any extra fee on your part if you have one of the problems below:
In case you do not want a replacement, you can request for a refund. Since our product is custom printed for only you, we do not take returns.
Our refund policy lasts 30 days. Therefore, we are unable to provide you with a refund or exchange after 30 days have passed since the day you received the products.
We do not process a refund in the following cases:
* Submit refund requests within 30 days after the guaranteed period for delivery (30 days) has expired. You can do this by sending an email via email@example.com.
If your request is approved, the refund will be credited to your account or to the original method of payment within 7 business days.